However, upon boarding the aircraft, he was disheartened by the sight of discarded water bottles and half-eaten food scattered on the cabin floor, which he captured in a photograph and shared it.
“So decided to fly@airvistara from London to Delhi last night. Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers,” he wrote on X, while sharing the image.
“Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint,” Vistara wrote in response to a tweet.
“We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident,” the airline further replied.
“Rest assured, we have brought this concern to the attention of the relevant department for a thorough review and to make the necessary improvements. Your feedback is valuable to us, and we are committed to delivering a better experience in the future,” it added.
–Ajit Weekly News
ssh/kvd
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